Terms of Service

1. Who we are

Alwass is operated by All Work and Service Solution Pvt. Ltd, a private limited company registered in Nepal (PAN 610409079). Registered office: Ratnachowk-7, Pokhara, Nepal. Office: Kathmandu, Nepal. Phone: +977 9864430736, +977 9864430737. Email: info@alwass.com.

In these Terms, "Alwass", "we" and "us" mean that company. "You" means anyone who uses the platform. By creating an account or using Alwass you agree to these Terms, our Privacy Policy, our Payment & Refund Policy, our Freelancer & Project Payment Rules and our Dispute Resolution process. If you do not agree, please do not use the platform.

2. What Alwass is

Alwass is an online platform that connects job seekers, freelancers, employers, HR agencies and affiliates in Nepal and abroad. Employers post jobs and hire. Freelancers offer services and do project work. HR agencies manage hiring for their clients. Affiliates earn commission for bringing paying customers.

Alwass is a marketplace, not an employer or a recruitment agency. A job contract is between the employer and the person hired. A project contract is between the client and the freelancer. We provide the tools, hold project payments safely, and step in when something goes wrong, as these Terms describe.

3. Your account

You must be at least 16 years old to create an account, and at least 18 to apply for a job abroad. You must give true information, keep your password safe and tell us straight away if you think someone else is using your account. One person may hold one account; a business may add team members through the platform. You are responsible for everything done through your account.

We may ask you to verify your identity, your company or your licence before you can use some features. We may refuse, suspend or close an account that gives false information.

4. Rules everyone must follow

You must not: post a fake job, project or company; ask job seekers for money to apply, to be shortlisted or to receive an offer; impersonate a person or business; harass, threaten or discriminate against anyone; collect other users' data for any purpose other than the hiring or project it was shared for; send spam; upload anything illegal, harmful or that you have no right to share; try to break, overload or get around the platform's security; or use Alwass for anything unlawful under the laws of Nepal, including the Electronic Transactions Act 2063 and the National Penal Code 2074.

5. Employers and HR agencies

If you post jobs, you confirm that each job is real and currently open, that the pay, location and conditions you describe are true, and that you will follow the Labour Act 2074 and any other law that applies to the job. You may only use an applicant's information for that hiring process. Job seekers never pay to apply on Alwass, and you must not charge them.

We verify companies and agencies by checking their registration documents. A verified badge means we checked those documents; it is not a promise about how a company will treat workers.

6. Overseas jobs

Under the Foreign Employment Act 2064, only a licensed agency may recruit workers in Nepal for jobs abroad. On Alwass, you can post an overseas job only after you have sent us your Department of Foreign Employment licence (the licence number, its expiry date and a clear photo or scan) and we have approved it. When your licence expires, you cannot post new overseas jobs until you send the renewed one.

Charging a worker more than the law allows, keeping their passport, or recruiting without a valid licence is forbidden and will lead to your account being closed and, where appropriate, reported to the authorities. See section 10 of our Payment & Refund Policy for the fees workers must never be charged.

7. Freelancers and clients

A client pays for project work before it starts. Alwass holds that money and pays it to the freelancer only when the work is approved; if the project is cancelled before that, the money goes back to the client. Alwass keeps a service fee from what the freelancer is paid. The full rules are in our Freelancer & Project Payment Rules, which form part of these Terms.

Freelancers must describe their skills honestly, deliver what was agreed, and only deliver work they have the right to hand over. Clients must describe the work honestly and review deliveries in good time. While a project is running on Alwass, neither side may move its payment off the platform to avoid the fee or our protection.

8. Paid services and refunds

Prices for plans, job credits, featured placement and other paid services are shown in Nepali Rupees before you pay. What you pay for, and when you can get a refund, is set out in our Payment & Refund Policy.

9. Affiliates

If you join the affiliate programme, our Affiliate Terms also apply to you.

10. Your content

You keep ownership of what you put on Alwass: your profile, CV, job posts, messages and files. You give us permission to store, display and share that content as needed to run the platform, for example showing your application to the employer you applied to. You can delete your content, though copies already shared with an employer or client stay with them.

When a freelancer is paid in full for project work, the rights in the delivered work pass to the client unless the two of them agreed otherwise in writing, in line with the Copyright Act 2059.

The Alwass name, logo, design and software belong to us. Please do not copy them.

11. What we are responsible for

We work hard to keep Alwass running, accurate and safe, but we cannot promise it will always be available or free of errors, or that you will find a job, a worker or a client. We check companies and licences, but we cannot guarantee what every user says or does.

As far as the law allows, we are not responsible for indirect losses, such as lost profit or lost opportunity, and our total responsibility to you for any claim is limited to the amount you paid Alwass in the 12 months before the claim. Nothing in these Terms removes a right you have under the Consumer Protection Act 2075 or any other law of Nepal that cannot be excluded.

12. Suspending or closing an account

You can ask us to close your account at any time from Settings → Privacy or by emailing support@alwass.com. We may suspend or close an account that breaks these Terms. For a serious breach, such as fraud, illegal recruitment fees or threats, we may act immediately; otherwise we will tell you what is wrong and give you a chance to fix it. Money we hold for you that is not in dispute will still be paid out or refunded under our payment rules.

13. Complaints and disputes

If you have a problem with Alwass or another user, contact our Grievance Officer at support@alwass.com or +977 9864430736. We acknowledge complaints within 48 hours and give a decision within 15 days, as the E-Commerce Act 2081 requires. Our Dispute Resolution page explains the full process.

14. Law and courts

These Terms are governed by the laws of Nepal. If a dispute cannot be settled through our complaint process or by mediation, it will be decided by the competent court in Nepal.

15. Changes to these Terms

We may update these Terms. If a change matters to you, we will tell you by email or a notice on the platform at least 14 days before it takes effect. The date at the top shows which version you are reading.