Paying on Alwass with Khalti: receipts, reminders and refunds
How payments work on Alwass: paying in rupees with Khalti, where to see your purchases, the reminders you get before anything runs out, and the refund policy.
21 September 20262 min read
Paying online should be simple and leave no surprises. This post explains exactly how payments work on Alwass, what you can see afterwards, and when you can get your money back.
Pay in rupees with Khalti
All payments on Alwass are made in Nepali rupees through Khalti. The purchase is confirmed the moment Khalti confirms it, and what you bought, a plan, job credits or a boost, is active straight away.
See everything you have bought
Your billing page lists every purchase with its date, your plan's end date, and every batch of job credits with when it was bought and when it expires. Nothing is hidden in an email you might have missed.
Reminders before anything runs out
You are told three days before, and again on the day, when any of these is about to end:
a plan's paid period
job credits that expire
a launch-offer free month
Plans never renew automatically, so a reminder is a reminder, not a warning that you are about to be charged.
Refunds
Under our payments and refund policy, you can ask for a refund within 7 days if you have not used what you bought. Contact us and an administrator reviews it by hand; a refund also reverses any credits the purchase granted.
Money for freelance work
Freelance project money works differently: Alwass holds the client's payment while the work is done, releases it to the freelancer when the client approves, and returns it to the client if the project is cancelled. The full rules are in the freelancer payment policy.
Frequently asked questions
How do I pay on Alwass?
Through Khalti, in Nepali rupees. The purchase is confirmed the moment Khalti confirms it, and what you bought is active straight away.
Where do I see what I have bought?
On your billing page: every purchase with its date, your plan's end date, and every batch of job credits with its expiry.
Can I get a refund?
Yes, within 7 days if you have not used what you bought. Contact us and an administrator reviews it by hand.
Will I be told before something runs out?
Yes. Three days before, and again on the day, for a plan, for expiring job credits and for a launch-offer free month.
Questions about a payment?
Email finance@alwass.com or contact us.