Remote customer support and virtual assistant jobs in Nepal

Customer support and virtual assistance are two of the most common first remote jobs. They do not need a degree in a particular subject. They need clear language, patience, reliability and a steady internet connection, which is why they suit so many people in Nepal.

What customer support work involves

• Answering customers by chat, email or phone.

• Solving common problems using a knowledge base.

• Passing harder cases to the right team, with clear notes.

• Recording each conversation in a helpdesk tool such as Zendesk or Freshdesk.

Many support roles run in shifts, sometimes matching a foreign company's working day. Check the hours before you apply.

What a virtual assistant does

A virtual assistant (VA) helps one person or a small team with everyday work:

• Managing email and calendars.

• Booking meetings and travel.

• Research, data entry and simple reports.

• Posting to social media and replying to comments.

VA work can be a remote job or a series of freelance projects.

Skills that get you hired

• Written English, and often Nepali and Hindi, without mistakes.

• Typing speed and accuracy.

• Calm problem-solving. Upset customers need patience.

• Reliability. Being online exactly when you said you would be.

• Tools: Google Workspace, a helpdesk, a chat app and a calendar.

How to apply

1. Write a headline like "Customer support, English and Nepali, remote, shift-flexible".

2. Add one short sample: a model reply to an angry customer shows more than any claim.

3. State your setup and the hours you can work.

4. Search the jobs page with Remote selected, and look for support, customer service and assistant roles.

5. For VA work, also browse the freelance marketplace and offer a fixed-price package such as "10 hours of admin support a week".

Frequently asked questions

Do I need experience for a remote customer support job?

Not always. Clear written English, reliability and a good setup can be enough for entry-level roles. A sample reply helps you stand out.

Are customer support jobs done in shifts?

Often, yes, especially for foreign companies. Check the working hours on the listing before you apply.

Is a virtual assistant a job or freelancing?

Both exist. Some companies hire VAs as employees; others hire them project by project.

What tools should a VA know?

Email and calendar tools, Google Docs and Sheets, a chat app, and basic social media scheduling.

Find remote work on Alwass

Open the jobs page and choose Remote under Working arrangement to see only jobs that can be done from home, or Hybrid for jobs that mix home and office. Then set up job alerts with Remote only ticked, and choose instant, daily or weekly emails, so new remote jobs come to you.

Applying is free for job seekers, always. Create your free account.